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© Copyright 2005 Dalton Associates International.  All rights reserved.


Dalton Associates International
“To help you be better at what you do”
Established in 1989, Dalton Associates International is a small, specialized
organization dealing in process improvement and profit enhancement consulting for
Consumer Banking, Commercial Banking and Credit Card organizations.  The focus is
on these three basic industries and, with the fewest of exceptions, no other.
TRAINING
Open or closed packages tailored for
your Business
  • MIS/Capacity Plan
    Management
  • Service Improvement &
    Management
  • Process Analysis &
    Improvement
  • Collection Effectiveness

The above general areas have content
built around your specific current staff
and business needs
Banking and Card Institutions have benefited from our expertise in the following:
Virtually all consulting projects include training to varying degrees.  Depending upon
client needs, one or more of the above courses are typically included.
CONSULTING
All Central Operational Areas
Branch Operations
Call Center, ACD, IVR & ASR
Management
Capacity Planning, Rightsizing
Card Product Start-ups
Collection Effectiveness - The Credit
Cycle
Interdepartmental Processes
Internet Utilization
MIS Improvement
Multiple Organization Consolidations
New Product Resource Availment
Organizational Structure Rationalization

Predictive Dialler Management
Profit Enhancement
Service Delivery
Vendor Management